How Long Does It Take Companies to Respond to My Requests?

DonationMatch Support -

As auction chairs ourselves, we understand the frustration of waiting to find out whether we will receive a requested item or not. Although our system streamlines the process, donor companies remain in control of how and when they respond. We see some responding within hours to weeks, others monthly, some only when the answer is yes.

To help, DonationMatch sends a summary of pending requests to companies every week. These are designed to save you time while consolidating all outstanding requests into a single email to not be overly burdensome on the donors. Also, the more information you provide (including photos, links, attendee demographics, and promotion opportunities), the easier you make the decision for donors. However, like the "real world," some donors are more responsive than others, while others simply are not able respond to everyone due to the volume of requests they receive.  

You may choose to send a message directly to the potential donor through the "New Private Message" box at the top of the item's request page (you can see these in your "My Matches" tab after a request has been made):

Any message submitted will be sent directly to the company contact and may prompt a faster response. 

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk