What is Your Refund Policy or Money-Back Guarantee for Nonprofit Annual or Event Upgrades?

DonationMatch Support -

Our Money-Back Guarantee for Nonprofit Upgrades is Simple:

If you've:

  • Done your one-on-one event expert call at least 30 days prior to your event
  • Requested all suitable items in a timely manner

... and have not received at least 3x the value of your upgrade fee (in expert call advice results, items received, and partner discounts combined), we will refund your money. Simply submit a Refund Request within 30 days after your upgraded event, and we'll confirm your account information and process your refund.

Have more questions? Submit a request


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