What is Your Refund Policy and Money-Back Guarantee for Nonprofit Annual or Event Upgrades?

DonationMatch Support -

Our Money-Back Guarantee for a Pro Event or Pro Annual upgrade is simple. Please:

  • Do your one-on-one event expert call at least 30 days prior to your event (if applicable)
  • Request all suitable items in a timely manner

If you've done these and have not received at least 3x the value of your paid upgrade cost in benefits (expert call advice, donations received, and partner discounts combined) by your event date, we will refund your money. Simply submit a Refund Request within 30 days after your upgraded event or end of year, and we'll confirm your account information and process your refund.

Have more questions? Submit a request


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