How Do I Ask a Company a Question About a Listed Item?

DonationMatch Support -

In order to send a message to a potential donor, you will need to have requested their item or received an offer from that company. Once that happens, an option to send a "New Direct Message" (button) shows up near the top of the item's details page:

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To get there from the dashboard, go to "My Matches" (on menu on left), then find and click on the item listing about which you have a question. The button will show up near the top of the profile.

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